Return Policy of WhereSpiritsCollide

Generally, if the order has been submitted and paid, no refunds will be accepted. We offer 7-day unconditional return policy, starting from the order receipt date under the conditions that items must be in their original, full packaging and remain fully intact. To initiate a return, please email us ccd@eternal.hk within 2 days of receiving the order to obtain approval.

 If you find any problems with the goods, please provide the order number, registered name and phone number to ccd@eternal.hk within 7 working days from the date of receipt and we will follow up for you as soon as possible.
(Office Hours: Monday to Friday, 9:30am to 5:30pm)

What to do if the product received is not the same with the ordered after takeout /delivery?

If you find any problems with the goods, please provide the order number, registered name and phone number to ccd@eternal.hk within 2 working days from the date of receipt to contact us for follow-up.

(Office Hours: Monday to Friday, 9:30am to 5:30pm)

Reception of the Order

The customer is responsible for verifying the delivery address of his/her order and its contents upon its arrival. The customer must also write down any concerns or issues on the delivery notification if the package appears to have been opened, damaged or suffered any other mishandling. If the ordered items are damaged, do not accept the package, explaining clearly why. We encourage you to contact our Customer Service within 48 hours of receiving your package with details of your complaint. Signature without reservation constitutes acceptance of the package as is and cannot be held liable for any incidental damage from shipping and transportation.